Privacy Statement

Australian Prime Realty Pty Limited trading as Sydney Prime Realty is committed to protecting your privacy and your personal information and aims to maintain a high standard of compliance with the Privacy Act 1988 (Commonwealth) as amended by the Privacy Amendment (Private Sector) Act 2000, and the National Privacy Principles. This Privacy Statement forms part of the Sydney Prime Realty Privacy Policy and is intended to inform you about the following:

• How Sydney Prime Realty collects your personal information;
• What type of personal information Sydney Prime Realty collects;
• The purposes for which Sydney Prime Realty uses that information;
• How Sydney Prime Realty maintains and keeps the information secure; and
• How you may access, correct or update any personal information that Sydney Prime Realty holds about you.

How does Sydney Prime Realty collect personal information about me?

In its marketing activities, Sydney Prime Realty may access various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases. Sydney Prime Realty may also obtain referrals and recommendations from existing clients.

When you become a client or prospective client of Sydney Prime Realty, most of the personal information about you is collected by Sydney Prime Realty either directly from you, or indirectly from Sydney Prime Realty franchisees, Sydney Prime Realty Home Loans Pty Ltd or from public-domain, government databases such as the previously mentioned examples.

As part of its due diligence process prior to entering into lease or rental agreements with you, Sydney Prime Realty may use authorised credit-checking agencies.

What type of personal information does Sydney Prime Realty collect about me?

Sydney Prime Realty may collect any of the following information about you if you are a prospective Vendor or Purchaser of Real Estate:

• Contact details
• Property ownership details
• Desired property ownership details

If you are a prospective tenant for Real Estate Rental or Lease, Sydney Prime Realty may collect the following information from you:

• Employment details such as your employment status, employer, salary, length of employment;
• Other sources of income;
• Personal and Financial Referees whom we may contact;

Sometimes Sydney Prime Realty may also need to ask you for other personal information to enable Sydney Prime Realty to provide its services to you.

Why does Sydney Prime Realty collect this information?

Sydney Prime Realty collects this information to:

• Enable Sydney Prime Realty to provide you with the services and/or products you may require.
• To comply with Local, State or Federal legislation or regulations with respect to Real Estate property sales, rental and administration.
• enable subsidiaries, associated franchised offices of Sydney Prime Realty and third party partner businesses to assist you with related or ancillary services, as required.

How does Sydney Prime Realty use the personal information held about me?

Any personal information about you that Sydney Prime Realty collects and records will only be used or disclosed by Sydney Prime Realty lawfully and by fair means for the purpose of:

• compliance with our and your obligations under real-estate regulations and laws applicable for Victoria, including the Sale of Land Act (Vic) 1962, Residential Tenancies Act 1997 (residential tenants), Retail Tenants Reform Act 1998 (commercial tenants), The Subdivision Act 1988 (body corporate) and other various minor acts
• helping Sydney Prime Realty and Sydney Prime Realty franchisees and Sydney Prime Realty Home Loans Pty Ltd efficiently and effectively deliver and improve on Sydney Prime Realty, Sydney Prime Realty Franchisees and Sydney Prime Realty Home Loans Pty Ltd. products and services or any other purpose specified to you at the time of collection; or
• any other purpose if you would reasonably expect Sydney Prime Realty to use or disclose that personal information for that other purpose and that other purpose is related to the above purpose; or
• sending you news, and other information about Sydney Prime Realty's activities and general promotional material which Sydney Prime Realty believes may be of interest to you, however, when Sydney Prime Realty does this, Sydney Prime Realty will provide you with an express opportunity to decline receiving any further communication from Sydney Prime Realty of this type via an opt-out mechanism.

If Sydney Prime Realty wishes to use or disclose any of your personal information in any other ways than described above, Sydney Prime Realty will not do so unless:

• Sydney Prime Realty has your express consent to do so;
• Sydney Prime Realty has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
• Sydney Prime Realty has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.

Can I be anonymous when I deal with Sydney Prime Realty?

To some extent you can preserve your anonymity when you deal with Sydney Prime Realty. You can visit our website without providing any personal information, you can access our real-estate advertising in various publications including our Property Weekly magazine, and you can attend auctions without providing personal details.

However when you enter into transactions with Sydney Prime Realty or Sydney Prime Realty Home Loans Pty Ltd, that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide us with personal information so as to identify you.

What happens if I want to access or correct the personal information held about me?

You may access your personal information held by Sydney Prime Realty, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.

We may charge you a reasonable fee to recover our costs for providing access based on the quantity of material and time involved in providing access.

We may not be able to provide access to information in some situations including:

• where in our opinion providing you access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
• where your request for access is in our opinion frivolous or vexatious; or
• where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law.
• If for any reason Sydney Prime Realty does not allow you to access your personal information, Sydney Prime Realty will provide you with reasons in writing for its decision.

Does Sydney Prime Realty provide my personal information to third parties?

There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies including but not limited to the Titles Office or the Residential Tenancies Bond Authority.

Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as Advertising Agencies, Sign writers, building and garden maintenance contractors, or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to Sydney Prime Realty. We may also need to provide your details to Franchisees of Sydney Prime Realty, and Sydney Prime Realty Home Loans Pty Ltd.

If you are a member or become a member of the Sydney Prime Realty Connections Club, we may also need to provide your details to the operators and administrators of the Sydney Prime Realty Connections Club.

Sydney Prime Realty does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.

How does Sydney Prime Realty keep my personal information secure?

Sydney Prime Realty Pty Ltd will take reasonable steps to ensure information Sydney Prime Realty collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Sydney Prime Realty so as to prevent misuse, loss or unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose, Sydney Prime Realty will take reasonable steps to destroy or permanently de-identify the personal information. Sydney Prime Realty endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure. Who do I contact for further information? Our Privacy Officer can assist you with any enquiries you have about the information that we hold about you. He can be contacted on (02) 9358 6188 from 10.00am to 4.00pm (Sydney time), Monday to Friday.

You can also write to the Privacy Officer at:

Sydney Prime Realty
Po Box 21
Paddington 2021

What if I have a complaint or concern?

If you have a complaint or concern you can phone the Sydney Prime Realty Privacy Officer on (02) 9358 6188 or write to the Privacy Officer at the address above. We will do our best to try and resolve your complaint within 90 days.

What if you are unable to resolve my complaint or concern?

If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Privacy Commissioner in your State capital. The Privacy Commissioner can be contacted by telephone from anywhere in Australia for the cost of a local call on 1300 363 992, or you can write to the Privacy Commissioner at the following address:

The Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Fax: (02) 9284 9666
e-mail privacy@privacy.gov.au
TTY: 1 800 620 241 (Teletype access for the hearing impaired)